The owner of the online shop backbonetattoo.ee (hereinafter referred to as the „online shop”) is OÜ BACKBONE (registry code 12258598, located at Narva maantee 101, 51008 Tartu, Estonia; phone nr: +372 5328 5852; e-mail: backbonetattoo@gmail.com).

Terms of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop.
The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price (except when the client has chosen “I'll pick it up myself” as a delivery method).
The delivery fee is displayed to the buyer when the order is placed.
Information about the goods is provided in the online shop next to the goods.

Placing an order
To order goods, the requested goods should be added to the shopping cart.
To finalise the order, the required data fields should be filled in and a suitable means of delivery chosen.
The total price is then displayed, which can be paid via a bank link.
The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.
If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-3 working days.

Goods are delivered to Estonia, via parcel machines.
The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.
In Estonia, parcels will normally arrive at the location specified by the buyer within 3-7 working days of entry into force of the sales contract.
In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days. If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
It is also possible to collect the ordered goods from the Backbone Tattoo studio (during studio opening times). To do that, “I'll pick it up myself” should be marked as a delivery method.
For delivery to foreign country, please contact the online shop via e-mail: backbonetattoo@gmail.com

Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
To exercise the 14-day right of withdrawal, the buyer must not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.
If the products have been used in any other way or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.
In order to return the goods, the buyer should send a free format withdrawal application to  backbonetattoo@gmail.com.
The withdrawal application must be sent no later than 14 days of receiving the goods.
The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item).
The buyer should return the goods within 14 days of submitting their application or provide proof that the goods have been handed over to the carrier within that period. The proof should be sent to an online shop´s e-mail.
The goods should be returned to Omniva's parcel machine (to Tartu Ujula Coop Konsum parcel machine). The client may also bring the returned goods to Backbone Tattoo studio, at Narva mnt 101, Tartu.
Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.
The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first.
If the buyer has explicitly chosen a method of delivery different from the one offered by the online shop, the online shop is not required to refund to the consumer the amount exceeding the cost of the offered delivery.
The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.

Right to file a complaint
In the event of a defect, the buyer has the right to contact the online shop no later than within two months by sending an email to backbonetattoo@gmail.com.
The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the item.
If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will replace the defective goods. If the goods cannot be replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
The online shop responds to the consumer’s complaint within 15 days in writing.

Resolution of disputes
If a buyer has complaints regarding the online shop, they should send an email to backbonetattoo@gmail.com.
If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The procedural rules can be examined and an application can be filed here. The Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge. The buyer may turn to the Online Dispute Resolution platform of the EU.

The controller of the personal data of the online shop is BACKBONE OÜ (registry code 12258598, located at Narva maantee 101, 51008 Tartu, Estonia; phone nr +372 5328 5852; e-mail backbonetattoo@gmail.com).

Which personal data are processed?
– name, phone number and email address;
– delivery address;
– bank account number;
– cost of goods and services and data related to payments (purchase history);
– customer support data;
– IP address.

For which purposes are personal data processed?
Personal data is used to manage the customer’s orders and to deliver goods.
Purchase history data (date of purchase, goods, quantity, customer data) are used to put together an overview of the goods and services purchased, to analyse customer preferences and for the purposes of resolving consumer disputes.
The bank account number is used to reimburse payments to the customer.
Personal data such as the e-mail address, telephone number and name of the customer are processed to handle any issues relating to the provision of goods and services. E-mail is also used in order to forward invoices and the telephone number is used to notify the customer about their goods arriving in the parcel locker.
The IP address is processed for the provision of the online shop as an information society service and for web use statistics.

Legal basis
The purpose of processing personal data is to fulfil the agreement entered into with the customer (managing the customer’s orders, delivery, returning goods and reimbursing payments).
Personal data is processed in order to fulfil legal obligations (e.g. for accounting).
The processing of personal data, i.e. the collection of purchase history data for the purposes of resolving potential consumer disputes, is necessary due to the controller’s legitimate interest.

Recipients of personal data
Telephone number is forwarded to the transport service provider [AS Eesti Post (Omniva)].
The personal data is forwarded to the accounting service provider to perform the accounting operations.
Personal data may be forwarded to IT service providers if this is needed to ensure the functionality of the online shop or to host data.

Security and access to data
Personal data is stored in the servers located on the territory of a member state of the European Union or states of the European Economic Area.
Personal data can be accessed by the staff of the online shop in order to resolve technical issues related to the use of the online shop and to provide customer support.
The online shop applies the relevant physical, organisational and IT security measures in order to protect personal data from accidental or unlawful destruction, loss, amendment or unauthorised access and disclosure. The data exchange with the online shop is carried out via an encrypted connection, standard encryption is used when sending emails, there is a firewall and a relevant virus protection to protect the online shop’s servers.
Personal data is forwarded to processors (e.g. the transport service provider and data hosts) on the basis of contracts between the online shop and processors. Upon processing data, the processors are obliged to ensure the relevant safeguards in accordance with article 28 of the GDPR.

Access to and rectification of personal data
Personal data can be accessed and rectified by contacting online shop: backbonetattoo@gmail.com

Withdrawal of consent
If personal data is processed with the customer’s consent, the customer has the right to withdraw their consent by notifying the online shop via email.

Personal data is erased upon deleting the online shop, except for the personal data (purchase history) which is necessary for accounting or to resolve consumer disputes.
In the event of disputes regarding payments and consumer disputes, personal data is stored until the claim is settled or the limitation period expires. The personal data in original accounting documents is stored for seven years.

If the data is incorrect, incomplete or processed unlawfully, the customer has the right to request the restriction of the processing of their personal data.

The customer has the right to submit objections regarding the processing of their personal data if they have a reason to believe that there is no legal basis to process their personal data.

For the erasure of personal data, customer support should be contacted by email. Requests for erasure are responded to within one month and the period of erasure is specified. The response to the request will also indicate which personal data will not be erased, on which legal basis and why.

Requests to transfer personal data submitted via e-mail are responded to within one month. Online shop identifies the person and indicates which personal data is to be transferred.

Resolution of disputes
Disputes concerning the processing of personal data are settled through online shop´s support: backbonetattoo@gmail.com.
The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).

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1) Mandatory cookies are collected to personalise our services, such as remembering your language preference so that you will not have to re-enter it during your visit or the next time you visit the online shop.
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The data collected by cookies is anonymous (cookies do not collect personal data).

Rejecting and deleting cookies
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